jilio is committed to protecting the privacy of every Filipino player on our platform. This Privacy Policy explains what personal information jilio collects, how it is used and stored, who it may be shared with, and what rights you have as a data subject under Philippine law.
Your privacy matters at jilio. This Privacy Policy is written in plain, readable English so that Filipino players can genuinely understand how their data is handled — not just comply with a legal checkbox. If something is unclear, contact our support team via live chat or email at [email protected].
This Privacy Policy is issued by jilio ("jilio," "we," "us," or "our"), the operator of the online gaming platform accessible at jilio.vip. jilio is a PAGCOR-licensed online gaming platform serving Filipino players across the Philippines. This Policy applies to all personal information that jilio collects, processes, stores, and shares in connection with your use of the jilio Platform, including the website, games, account services, payment processing, customer support, and marketing communications.
This Privacy Policy should be read together with the jilio Terms & Conditions and Responsible Gaming Policy. By creating an Account on jilio or continuing to use the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal information as described herein.
jilio's data practices are governed by the Republic Act No. 10173 — Data Privacy Act of 2012 (DPA) of the Philippines, its Implementing Rules and Regulations, and the applicable issuances of the National Privacy Commission (NPC). Where jilio's operations require compliance with PAGCOR's data handling requirements, those requirements are also reflected in this Policy.
For the purposes of the Data Privacy Act of 2012, jilio acts as the Personal Information Controller (PIC) with respect to the personal data of its registered Players. This means jilio determines the purposes and means of processing your personal information.
Certain third-party service providers engaged by jilio — such as payment processors, game studios, and KYC verification providers — may process personal data as Personal Information Processors (PIPs) under jilio's instructions and pursuant to data processing agreements that impose privacy and security obligations consistent with Philippine law.
If you have any questions, concerns, or requests relating to jilio's processing of your personal data, you may contact us at: Email: [email protected] | Live Chat: Available 24/7 through the Platform.
jilio collects several categories of personal information in connection with your use of the Platform. The specific information collected depends on the nature of your interaction with jilio:
Note on Sensitive Personal Information: Government-issued ID images and liveness check photographs are classified as sensitive personal information under the Data Privacy Act of 2012. jilio processes these solely for mandatory KYC/AML compliance under PAGCOR requirements. They are stored securely and accessed only by authorized verification personnel on a need-to-know basis.
jilio collects your personal information through the following means:
jilio uses your personal information for the following purposes:
| Purpose | Data Used |
|---|---|
| Account creation and management — creating, maintaining, and securing your jilio Account | Registration data, contact details, password |
| Identity verification (KYC) — verifying your identity and age as required by PAGCOR and AML law | Government ID images, date of birth, selfie/liveness data |
| Payment processing — processing your deposits, withdrawals, and refunds | GCash/Maya/bank account details, transaction records |
| Fraud prevention and AML compliance — detecting and preventing fraudulent activity, money laundering, and other illegal conduct | Transaction history, IP address, device data, game activity |
| Regulatory compliance — meeting jilio's obligations under PAGCOR licensing conditions and Philippine law | All categories of data as required |
| Gaming services — providing access to slots, live casino, bingo, and sports betting | Account data, session data, gaming activity |
| Responsible gaming — administering deposit limits, session alerts, self-exclusion, and player protection tools | Gaming activity, responsible gaming settings, contact details |
| Customer support — resolving queries, complaints, and disputes | Communication data, account data, transaction records |
| Marketing and promotions — sending bonus offers, platform updates, and promotional content to opted-in Players | Contact details, gaming preferences (opt-in only) |
| Platform improvement — analyzing usage patterns to improve jilio's games, features, and user experience | Aggregated and anonymized session and game data |
jilio does not use your personal information for any purpose beyond those listed above without your explicit consent or as otherwise required or permitted by Philippine law.
Under the Data Privacy Act of 2012, jilio processes your personal information based on one or more of the following legal bases:
jilio does not sell, rent, or trade your personal information to any third party for their independent marketing purposes. jilio may share your personal data with the following categories of recipients, strictly as necessary for the purposes described in this Policy:
GCash (Mynt — Globe Fintech Innovations), Maya (Paymaya Philippines), BPI, BDO, UnionBank, and other Philippine payment processors receive transaction data necessary to process your deposits and withdrawals. These providers are subject to their own privacy policies and Philippine financial data protection requirements.
Where jilio uses a third-party provider to conduct identity document authentication or liveness verification, your KYC data is shared with that provider under a data processing agreement. The provider processes your data solely for the purpose of returning a verification result to jilio and is prohibited from using your data for any other purpose.
Game studios such as JILI Games, PG Soft, Pragmatic Play, and Spadegaming may receive limited technical session data (such as anonymized Player ID, bet amounts, and game outcomes) necessary for the operation and integrity of their games on the jilio Platform. These providers do not receive your name, contact details, or financial information.
jilio is required by its PAGCOR license to submit certain player and transaction data to PAGCOR for regulatory reporting and audit purposes. jilio is also legally obligated to report suspicious transactions to the Anti-Money Laundering Council (AMLC) of the Philippines and to cooperate with any lawful investigation by Philippine law enforcement or judicial authorities.
jilio may share personal data with its legal advisers, auditors, and accountants where necessary for the exercise or defense of legal rights, the conduct of audits, or tax compliance — subject to obligations of professional confidentiality.
Important: jilio will never ask you to share your password, OTP, or any financial credential with a jilio representative. Any communication requesting this information is not from jilio and should be treated as fraudulent.
jilio retains your personal information for as long as is necessary to fulfill the purposes for which it was collected, subject to the following retention standards:
Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in a manner that prevents re-identification.
jilio implements appropriate technical and organizational security measures to protect your personal information from unauthorized access, accidental loss, alteration, disclosure, or destruction. These measures include:
Despite these measures, no data transmission over the internet or electronic storage system is completely secure. In the event of a personal data breach that poses a risk to your rights and freedoms, jilio will notify the National Privacy Commission (NPC) within 72 hours of discovery and will notify affected Players without undue delay, as required by the Data Privacy Act of 2012 and its Implementing Rules.
jilio uses cookies and similar web technologies on the jilio.vip Platform. Cookies are small text files stored on your device by your browser. They enable core Platform functionality and help jilio understand how the Platform is used.
| Cookie Type | Purpose | Essential? |
|---|---|---|
| Session cookies | Maintain your login session while you navigate the Platform; expire when you close your browser | Yes |
| Authentication cookies | Remember your login status between sessions if you choose "Remember me" | Yes |
| Security cookies | Detect suspicious login patterns and protect against CSRF attacks | Yes |
| Preference cookies | Remember your language, display, and game lobby preferences | No |
| Analytics cookies | Collect aggregated, anonymized usage data to help jilio improve the Platform (no personal identification) | No |
You may manage or disable non-essential cookies through your browser settings at any time. Please note that disabling essential cookies will prevent you from logging into your jilio Account and using core Platform features. Detailed cookie management instructions are available in your browser's help documentation.
As a data subject under the Data Privacy Act of 2012 (Republic Act No. 10173), you have the following rights with respect to your personal information held by jilio. To exercise any of these rights, contact jilio support via live chat or at [email protected].
You have the right to be informed whether jilio holds your personal data, what categories of data are held, and how they are being processed.
You may request a copy of the personal data jilio holds about you. jilio will respond to verified access requests within 15 business days.
You may request correction of any inaccurate or incomplete personal data held about you. Name or date-of-birth changes require re-verification via government ID.
You may request deletion of your personal data where it is no longer necessary for the original purpose, subject to jilio's statutory retention obligations under PAGCOR and AML law.
You may object to the processing of your personal data for marketing purposes at any time. You may also object to processing based on legitimate interests where your specific situation warrants it.
Where technically feasible, you may request your personal data in a structured, machine-readable format to transfer to another service, for data processed on the basis of consent or contract.
If you believe that jilio has violated your privacy rights under the Data Privacy Act of 2012 and your concern has not been adequately addressed through jilio's internal process, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines through their official channels.
The jilio Platform is strictly prohibited for use by persons under the age of 21 years, in accordance with PAGCOR regulations and Philippine law. jilio does not knowingly collect personal information from any person under 21 years of age.
If jilio discovers that it has inadvertently collected personal information from an individual who is under 21 years of age, it will immediately suspend the associated Account, delete all personal data collected from that individual to the extent not required to be retained under applicable law, and report the matter to PAGCOR as required by jilio's licensing conditions.
Parents and guardians who believe that a minor in their care has registered on jilio are encouraged to contact jilio's support team immediately via live chat or at [email protected] so that the Account can be identified and closed without delay.
The jilio Platform integrates with third-party services — including game providers, payment processors, and identity verification providers — to deliver its core functionality. While jilio takes care to work only with reputable service providers operating under appropriate data protection obligations, jilio is not responsible for the privacy practices of these third parties.
The jilio Platform does not contain links to unaffiliated third-party websites for commercial or advertising purposes. All payment and game provider integrations operate within the jilio Platform environment rather than redirecting Players to external sites, except where a payment gateway requires a brief redirect for transaction authorization, after which the Player is returned to jilio.vip.
Players are encouraged to review the privacy policies of GCash, Maya, BPI, BDO, UnionBank, and other payment providers they use in connection with their jilio Account, as those providers' data practices are governed by their own privacy notices and Philippine financial data protection requirements.
jilio reserves the right to update or amend this Privacy Policy at any time to reflect changes in jilio's data practices, applicable Philippine law, NPC guidance, or PAGCOR regulatory requirements. The "Last updated" date at the top of this page reflects when the most recent revision was made.
Where changes are material — meaning they significantly affect how jilio processes your personal data or alter your rights — jilio will provide advance notice through an in-platform notification, a message to your registered mobile number or email address, or a prominent notice on jilio.vip, at least 7 days before the changes take effect.
Continued use of the jilio Platform following the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with an updated Privacy Policy, you must cease using the Platform and may request Account closure as described in the jilio Terms & Conditions.
All prior versions of the jilio Privacy Policy are retired on the effective date of a new version. The current version is always accessible at jilio.vip/privacy-policy.
For any questions, requests, or concerns relating to this Privacy Policy or jilio's processing of your personal information, please contact jilio's support team through any of the following channels:
When submitting a privacy request by email, please include your full registered name, the mobile number or email address associated with your jilio Account, and a clear description of your request. jilio may need to verify your identity before processing certain types of requests (particularly access and deletion requests) to ensure that your personal data is not disclosed to or deleted at the request of an unauthorized third party.
This Privacy Policy was last reviewed and updated on 1 January 2026. It supersedes all prior versions of the jilio Privacy Policy. If any provision of this Policy is found to be invalid or unenforceable under Philippine law, the remaining provisions shall continue in full force and effect.
Six practical commitments that define how jilio handles your personal information as a PAGCOR-regulated Philippine gaming platform.
Every piece of data transmitted between your device and jilio.vip — your login details, account information, and financial transactions — is protected by SSL/TLS encryption. The same security standard used by Philippine banks and GCash. Your data never travels unprotected.
jilio's data practices are governed by Republic Act No. 10173 — the Data Privacy Act of 2012 — and subject to oversight by the National Privacy Commission (NPC) of the Philippines. Your rights as a Filipino data subject are enforceable under Philippine law, not subject to foreign jurisdiction.
jilio does not sell, rent, or trade your personal information to third parties for their independent marketing. Data sharing with service providers is strictly limited to what is necessary for them to perform their contracted function — payment processing, KYC verification, or game delivery. Nothing more.
This Privacy Policy clearly describes every purpose for which jilio processes your data, the legal basis for each purpose, and how long each category of data is retained. jilio does not use your data for undisclosed purposes. If jilio needs to process your data in a new way, it will update this Policy and notify you in advance.
Your rights under the Data Privacy Act — access, rectification, erasure, objection, portability — are not just words in a policy document. Submit a request to jilio's support team via live chat or email and receive a verified response within 15 business days. Identity verification may be required for requests involving sensitive data.
In the event of a personal data breach that creates risk to your rights, jilio commits to notifying the National Privacy Commission within 72 hours of discovery, and to notifying affected Players without undue delay — providing clear information on what occurred, what data was affected, and what steps jilio has taken in response.
Your data is protected, your rights are clear, and your transactions are secure. Experience the jilio Platform — PAGCOR-regulated, GCash-ready, and built for Filipino players aged 21 and above.
For players 21 and above only. Gambling is for entertainment. Play responsibly. jilio is PAGCOR-regulated.